Certainty For Your Real Estate Career. Lessons learned from Josh Stern who took the KW models & systems from 20 transactions a year to more than 350 transactions a year. Attend a Free Training
How do you effectively communicate with your clients to build a lasting client relationship? In our recent discussion, we shared strategies to improve client connections and encourage repeat business and referrals. The focus is on starting strong with regular phone calls and updates, which helps set clear expectations and build trust.
We also talked about using technology, like a 36-touch system through a CRM, to stay in touch with clients and keep them updated on market trends. A valuable tip for agents is to understand their clients’ unique needs and maintain proactive post-transaction engagement to boost client satisfaction leading to more referrals.
You can catch the full video above, or if you’re interested in specific topics, feel free to skip ahead using the timestamps below:
0:00 — How to improve client relationships
1:12 — Communicate early and often
1:32 — Systematic approach
2:01 — Prioritize regular check-Ins
2:45 — Overcommunicate and set expectations
3:40 — Communication methods
3:54 — Tailor communication to clients’ preference
4:28 — Post-closing follow-up system
6:15 — Leveraging technology with 36 touch system
7:09 — How do you provide value?
7:58 — How can agents be more reliable?
8:38 — Understand your client’s needs
9:32 — Importance of educating clients
10:30 — Next steps for agents: In-person training
11:12 — Reach out to us
If you have questions or want to learn more about improving your real estate business, feel free to email us at headcoach@kwutahcoach.com or call (801) 252-5226.
-
Certainty For Your Real Estate Career. Lessons learned from Josh Stern who took the KW models & systems from 20 transactions a year to more than 350 transactions a year. Attend a Free Training
-
Free Business Planning Call. Book a 1-on-1 with a coach to write a proven business plan (GPS) that gets you more home sales in 2025. Request a Call
-
Agent Training e-Newsletter. Sign up to get exclusive insights from KW leaders to grow your business with less work. Subscribe Now
